1.What are UGG Boots?
Uggs boots are made of pure sheepskin. Outer covering of the shoe is outside the skin of sheep, wool and warm part of the skin and face and this makes the shoe is very pleased to wear warm, especially in such cold weather in winter. Uggs are also underway with the second outer skin of the skin that adds to the strength and durability of the shoe.
The Ugg is usually high shoes course, most of them out over the ankle, are usually much higher. Most of Ugg boots high enough to reach far below the knee, the conservation of the entire lower part of his leg warm.
It is also possible to buy sheep slippers, and these also tend to emerge over the ankle, as well as very warm, though not technically called Uggs.

2.What makes UGG Boots so popular?
Its material and its different kinds of style are special.
Grade-A sheepskin is extremely dense and soft, which provides for a more comfortable and durable material. Lesser quality material and synthetics can be coarse, scratchy, and non-breathable. Grade-A sheepskin breathes naturally, wicking away moisture, and allowing air to circulate freely.
Ugg has become a brand associated with mainly high quality, highly fashionable footwear. Believe it or not, they first got their start in the United States on the west coast where there is little need for winter boots. That is due in part to the fact that Ugg is not just for snow. Completely the opposite, they are for anytime, anywhere, and with any outfit that does them justice!

3. What size should I order if I am in between sizes?
If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size. (For example: If you wear a size 8 ? you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot.

4. Are all your items in stock ?
Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.

5. Can I get any special discount for my order?
Yes, you can contact our online salesman. Depending on the amount of your order, they may offer you some special coupon. We also offer special sale some time, please pay close attention to our website.

6.What payment methods we accpet?

Western Union
Western union is one of the worlds safest and easiest way to pay online. We are glad to accpet such kind of payment, and provide 10% discount for WU payment. Please contact our live help to give your payment information below if you pay with WU. Email works fine too. (Your first name, Last name, Address, Country, MTCN which includes 10 digital number, the total amount of money and the currency you sent)
Paypal (Credit cards and Debit Cards )
This is another payment we accpet for most of the orders. PayPal is widely known for its secure transactions, so you will always be protected against fraud. We strongly promote PayPal because of its perfect repuation all around the world. You can pay through PayPal with Credit Cards and Debit Cards directly.

7.Why the order I paid was canceled
If we return your moneyand closed your order, it is most likely because we were unable to verify your payment, or the products you order is out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you, but if we can not get in touch with you within 5 days time after we receive your payment, we will automatically return the funds to you. It is our responsibility to ensure the safety of your money and purchase order.

8.How do i cancel the order?
All the orders placed on our site are available to be cancelled within 6 hours, but if we have already dispatched the order we cannot guarantee a cancellation, sorry for inconvenience.

8.How long will it take to delivery?
About 7-9 business days Ship to your door.

9.How do I track my order?
We ship via EXPRESS MAIL SERVICE to ensure fast and secure shipping to any destination. After we send out your order, we will email you the tracking number and tracking links to your registered email address. Simply enter this information into the proper fields and click on the track button.

10.Can I wear my boots in the rain or snow ?
Sheepskin is naturally water resistant, and therefore small amounts of moisture will not seep through or damage it. For more complete protection, we recommend treating products with a Stain and Water Repellent. Boots/shoes with full grain leather uppers are waterproof, but it is still recommended that they be treated.

11.Do I need to weatherproof my Ugg boots ?
Since UGG footwear is made of sheepskin and leather, they are naturally resistant to small amounts of water. We do recommend waterproofing them if you intend on wearing them in heavy snowfall or rain.

12.My boots are making my feet turn black. Is this a defect ?
No. Slight dye transfer may occur with darker-colored sheepskin during first few wears.

13.Can I trust to shop on this website?
Many people are concerned about the security of online transactions. We can assure you of the safety of the shipping on our website as well as the quality of products sold. It is safe to shop here; we do not continue to have your payment information on the website after you shopping. We also do not provide your personal information to other parties.

14.Are there any additional duties or taxes?
Our Price Includes Shipping and Insurance No Additional Fees !

15.How do I wash my boots and/or remove stains?
Wet entire boot or shoe with cold water. Sheepskin Shampoo & Conditioner to a clean sponge or soft brush. Clean entire area thoroughly and evenly. Once you have washed and rinsed the footwear in cold water, place them in your washing machine and put it on a spin cycle for a few minutes just to get rid of the excess water. Reshape by stuffing with paper towel. Allow to dry naturally and slowly - DO NOT dry in direct heat or sunlight. You will notice once the footwear have dried that they have shrunk slightly but this is normal. After wearing them for an hour or so, they will go back to the normal, warm and comfortable state you are used to.

Please remember:
DO NOT SOAK if possible
DO NOT USE FABRIC CONDITIONER
DO NOT USE ANY ARTIFICIAL HEAT TO DRY
DO NOT DRY IN DIRECT SUNLIGHT
DO NOT DRY CLEAN

To remove grease stains you can sprinkle white chalk powder over the stain and leave it for a few minutes. Blow away the excess chalk and gently rub the stain with your hand. You can repeat this a few times until the stain has almost disappeared. If the stain is particularly stubborn you could try gently rubbing it with sandpaper but be aware that this could also remove the colour.

Spotting can occur if the boots come into contact with droplets of water. This can usually be removed by folding the boot onto itself (skin against skin) and gently rubbing it together.

16.To what temperature will UGG footwear keep my feet warm?
Wool fleece helps maintain body temperature, making UGG footwear appropriate for all climates. The wool will keep your feet warm down to -30.

17.Are UGG boots breathable?
Yes. The fleece foot bed wicks away moisture and allows air to circulate, keeping your feet dry.

18.Does the manufacturer have a warranty?
UGG footwear has a one year warranty against defective materials and workmanship (outside of normal wear and tear). Because sheepskin is a natural product, irregularities and variations in color and texture may exist. These traits are characteristic of fine sheepskin and add to the beauty and character of the footwear.

19.Is there a store in my area?
We are a retailer of the products we sell; therefore we do not have information about other retail store locations. You must contact the company directly to obtain this information